Sponsored by:

This award is for mail users who deliver exceptional and industry-leading customer service through an integrated campaign involving mail as a medium. Organisations must be able to demonstrate significant improvements in customer service in the past year and identify the role that mail as a medium has played. Customer service in this award relates to the quality and ease of interaction between the organisation and its customers, and to the effective, flexible and friendly way that queries and problems are solved.

Winners: TNT and Royal Bank of Scotland Group for their Hub & Spoke system

Sponsored by:

The quality of databases is not only the key to economy but also is the difference between success or failure for the international or domestic mailer. Judges want to see a company or system that has added value either through a greater use of databases, an integration of data, the use or creation of unique datasets or a proven methodology that improves the effectiveness and accuracy of the final delivery.

Winners: Telewest Broadband for its Door to Door Direction product

Sponsored by:

The objective of this award is to highlight a company that, in the previous twelve months, has implemented a multi-channel domestic marketing campaign that is innovative and/or challenging.  Judges look for evidence of success and return on investment where mail, in particular, has made a significant contribution in the overall achievement.

Winner: WDMP for its post-purchase Welcome Pack for Carphone Warehouse

Sponsored by:

This category is for individuals or companies that have responded to the liberalisation of the UK mail market by developing new ideas and initiatives that deliver value to mail users and are not primarily driven by technological development. Innovations leading to cost reduction can be included, provided that it can be demonstrated that the benefits of the reductions are shared with mail users.

Winner: Royal Bank of Scotland for its end-to-end downstream access solution

Sponsored by:

The objective of this award is to highlight an individual or company who in the previous twelve months has used international mail services in an innovative and challenging manner. Judges want to see evidence of success and an approach that could be copied by others to encourage the increasing use of international direct mail campaigns.

Winner: The Union Advertising Agency for its campaign to raise awareness of Scottish & Newcastle

Sponsored by:

This award is to encourage best practice at key Royal Mail operation centres.

Sortation of mail is the most complex part of the mail process but quality of sorting centres varies. The idea behind this award is to encourage and identify not necessarily the best mail centre but the one which has either improved the most in the previous twelve months or introduced best practices that have had an identifiable impact on service.

Analysis is initially undertaken using the Royal Mail first class delivery statistics audited by Postwatch. Mail centres which handle mail from the top ten most improved postcode areas are then invited to apply for the award.

Winner: Shrewsbury Mail Centre

Sponsored by:

This all-embracing category is designed to identify new and proven technology products or systems that have provided either substantial cost savings or an improved service to the customer. Judges look for applicants who offer an improved product or service to the widest possible audience.

Winner: British Forces Post Office for its creation and management of "e-bluey"

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Triangle would like to congratulate the award winners, and to thank all those who applied, sponsored, judged and attended this year’s UK Mail Awards. Our particular thanks go to Frances Edmonds for her excellent performance in hosting the presentation evening.