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The 2008 winner is:

• Canada Post for its Permanent Stamp

Satisfying the need for a postage stamp that would be valid despite price increases was the aim of this initiative.  PERMANENT stamp first introduced in late 2006 and again in 2007 provides mutual benefits for users and the operator, and better customer management. Customer take up is evidence of its success.

The 2008 World Mail Award for Customer Service was presented to Patrick Jobidon of
Canada Post by Hikmet Ersek of Western Union

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The 2008 winner is:

• Royal Mail Group for its Royal Mail Group's Carbon Management Programme

This post's carbon Management Programme presents an excellent overview and an ambitious and challenging programme, with a set of initiatives that aim, among others, at reducing operational expenditure and improving quality of service whilst reducing the cost of achieving carbon neutrality thus improving the overall environment,

The 2008 World Mail Award for Corporate Social Responsibility was presented to Mr Murray  Buchanan of Royal Mail by Thomas Baldry of Deutsche Post

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The 2008 winner is:

• Post Danmark for its e-Boks Services

This service allows secure delivery of electronic mail and documents from organisations to citizens through a free, web-based service that includes a lifetime mailbox and documents archive. The service has a proven track record with explosive revenue growth and enthusiastic customer adoption.

The 2008 World Mail Award for e-Commerce was presented to
Giovanni Belli of Post Danmark by Eng.Sami Alowedi of Saudi Post

Industry Leadership
 

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A special panel of distinguished judges determined the winner of this award from the nominations received.  A shortlist was not published for this category and the winners were announced on the night.

The 2008 winner is:

• Ulrich Gygi, Chief Executive Officer, Swiss Post

The 2008 World Mail Award for Industry Leadership was presented to Mr Ulrich Gygi of Swiss Post

by Mr Patrick Keddy of Pitney Bowes

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The 2008 winner is:

• Post Danmark for its No More Application

We recognise this Post for redefining its business model for unaddressed advertising mail using a cost effective marketing tool. By targeting relevant segments of the population, there is no need for mass distribution. This product therefore reduces environmental impact whilst improving business results.

The 2008 World Mail Award for Innovation was presented to Anders Due of Post Danmark

by Mr.Ibrahim Bin Karam of Emirates Post

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The 2008 winner is:
 

• Australia Post for its Promotional Mail Market Growth Challenge 07

This Post reversed the negative trend in its mature postal market and increased industry use of mail as a promotional channel. This impressive growth resulted from the implementation of over 30 innovations and new products and services over a sustained period of time.

The 2008 World Mail Award for Growth was presented to Rod MacDonald of Australia Post

by Ali Mohammed Al Ali of Qatar Post

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The 2008 winner is:
 

• S.E Correos Y Telegrafos S.A for its for its New Technologies & Training Alliance as a change driver at correos

This company presents a very interesting, ambitious and far reaching training programme, that shows how to put together new technologies and training by using a comprehensive approach through the whole company, developing skills of the workforce, improving team building and providing better service to customers. The data shows an increasing number of successful participants that has become an important part of cultural change.  The results are already visible and the idea of exporting it to other postal operators is very positive.

The 2008 World Mail Award for People Management was presented to Concepcion Laguala Carballosa of

S.E Correos Y Telegrafos S.A by Rod MacDonald of Australia Post

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The 2008 winner is:
 

• Post Danmark for its Media Portfolio - Quality in serving every customer needs

Reversing the trend of increasing rejection by consumers to receiving unaddressed mail was the goal of this initiative. Coupled with strict privacy laws in its country, the winner had to overcome huge impediments to mailers reaching their customers.  The winner has made it possible for its customers to reduce their costs and enhance response rate through better targeting.

The 2008 World Mail Award for Quality was presented to Anders Due of Post Danmark

by Ms Ildiko SZŰTS  of Magyar Posta

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• Magyar Posta for its Delivery worker protection programme - A security solution by Magyar Posta

This company has developed a successful delivery worker protection programme. By combining a public awareness campaign with security training for delivery personnel, banknote dye equipment as well as a third party escort assistance by the National Civil Guard Association; statistics indicate fewer attacks, as well as a significant cost reduction and customer satisfaction. Additionally, this programme protects this posts most valuable asset, it’s employees!

The 2008 World Mail Award for Security was presented to Vidus Tibor

 of Magyar Posta by Murray Buchanan of Royal Mail

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• PayShop (Portugal), S.A. for its PayShop – the most convenient way to pay your bills!

Providing customers with a much more accessible and user friendly way of paying household bills, not only in Post Offices but other types of retail outlets has provided significant value to customers.

The winner has developed from scratch a whole new service that also provides profit for its shareholder PTT Portugal.

The 2008 World Mail Award for Retail was presented to Carlos Silva, Correios de Portugal SA on behalf of PayShop (Portugal) S.A by Ann Nevinson of Triangle Management Services

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• 21 Grams for iSort

As market liberalisation advances, this solution allows customers to calculate the best possible combination of services to optimise postage costs. This solution brings the power of present-day technology to the widest possible customer sector, adapts to the changing market environment, and seems poised for unquestionable commercial success.

The 2008 World Mail Award for Technology was presented to Stefan Blomqvist

 of 21 Grams by Pat Byrne of Intermec Technologies

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• New Zealand Post for its Retail Transformation

This organisation embarked on a programme to transform its retail presence, build brand awareness, improve customer service and deliver revenue growth. The depth and breadth of this transformation is unquestionable. This operator has truly succeeded in unlocking the value of its core retail asset.

The 2008 World Mail Award for Transformation was presented to Martin Fairweather of New Zealand Post by Nigel Ashton of Triangle Management Services