Sponsored by:
 

The 2007 winner is:

• Canada Post for its Customer Value Management Project

Canada Post’s Customer Value Management project has, in its more than 3 years of existence, transformed its customer relationship management practices and helped bring the company to its goal of placing customer value at the forefront of its business strategies.  Continuous customer feedback and positive employee reaction and involvement have combined to give Canada Post a very stable and reliable platform on which to grow its business in an increasingly competitive environment.

The 2007 World Mail Award for Customer Service was presented to Donna Drover of
Canada Post by Don Rankin of Western Union

Sponsored by:
 

The 2007 winner is:

• Brazil Post for its Postal Bank project

The Award for Corporate Social Responsibility recognises the awareness of postal companies to its impact on stakeholders and the environment, showing the continuing commitment of companies to contribute to economic development without loosing sight of behaving ethically, towards the people and the planet.  One of them was even awarded last year and represents a truly CSR effort in every sense.  But this year’s Award goes to Brazil Post who presented a strong corporate social responsibility initiative aimed at the community rather than just employees or customers.  It goes into the very heart of CSR by showing how the provision of basic banking services can benefit a wide group of population, and how these services can help building employment

The 2007 World Mail Award for Corporate Social Responsibility was presented to Mr Ronaldo Takahashi de Araujo of Brazil Post by Jurgen Hofling of Deutsche Post

Sponsored by:

The 2007 winner is:

• Deutsche Post AG for its ADDRESS DIALOG project

The Deutsche Post AG has developed a contemporary, personalised on-line response channel to enhance the success of direct mail campaigns as well as maintaining the accuracy of its database.  ADDRESS DIALOG combines the power of direct mail and the convenience of the internet, resulting in an e-commerce solution for increased response rates
 

The 2007 World Mail Award for e-Commerce was presented to
Deutsche Post by Dr Muhammad Benten of Saudi Post

Industry Leadership
 

Sponsored by:

A special panel of distinguished judges determined the winner of this award from the nominations received.  A shortlist was not published for this category and the winners were announced on the night.

The 2007 winner is:

• Jean-Paul Bailly, Chairman and CEO, La Poste

The 2007 World Mail Award for Industry Leadership was presented to Mr Jean Paul Bailly of La Poste

by Mr Michael Critelli of Pitney Bowes

Sponsored by:

The 2007 winner is:

• ampm for its delivery tracking solution eyeTrack

The AMPM eyeTrack solution was selected as it uses GIS technology in a way that is innovative and will deliver real value to their market: improving service quality for senders, receivers and allowing operators to improve their service offering and quality.  It is widely applicable and can be transferred into other markets.
 

The 2007 World Mail Award for Innovation was presented to Pablo Moreno of ampm

by Faisal Ahmed Al Nuaimi of Emirates Post

Sponsored by:
 

The 2007 winner is:
 

• DHL Global Mail for its global letter-writing club LetterNet

The DHL Global Mail LetterNet initiative was selected as we felt this was focused at the heart of our market – encouraging the next generation of letter writers and sustaining the core mail market.  It is applicable in all international markets and has already delivered significant growth.

The 2007 World Mail Award for Growth was presented to Jurgen Hofling of DHL Global Mail

by Ali Mohd Ali Ali Madeed

Sponsored by:
 

The 2007 winner is:
 

• Masterlink Express for its “Talents’ Maker” management academy training program

This award in People Management, the most valuable asset in every company, shows that the postal industry is among the world’s largest employers, whilst recognising that internal relationships, building capability across a whole population and good people management have a significant influence on the competitive advantage and success of the company.

This year’s award goes to Masterlink Express Talent Maker, an impressive story of how to implement a management academy and simultaneously to build capacity and team spirit throughout a whole population.  It has the advantage of tailoring this development to company needs and getting stronger involvement from managers.  We hope this scheme will continue to bear fruit.

The 2007 World Mail Award for People Management was presented to Olga Kozierowska-Skwarlo and 

Edyta Gorecka of Masterlink Express by Ken McKeown of UPU

Sponsored by:

The 2007 winner is:
 

• Singapore Post for SingPost Quality Excellence

Singapore Post has succeeded in offering a very high quality mail processing, transportation and delivery service to all its citizens.  Combining modern automation technologies and improved physical infrastructure, Singapore Post has increased productivity, provided discounts to customers, reduced the incidence of damage and improved accuracy of sorting and delivery.  This comprehensive and successful project is a very worthy winner.
 

The 2007 World Mail Award for Quality was presented to Keng Leong Woo of Singapore Post

by Botond Szebeny of Magyar Posta

Sponsored by:
 

• Royal Mail for its Mail Integrity Programme

The winner of this year’s Security Award is Royal Mail.  In an effort to ensure both the security and quality of service of the mails, Royal Mail has developed the Mail Integrity Programme.  This innovative approach is designed to increase their customers’ confidence and satisfaction with their mail service.  The programme takes a multi-faceted approach by focussing resources on prevention activities, product development, employee awareness and training, enforcement and audit.
 

The 2007 World Mail Award for Security was presented to Tony Marsh

 of Royal Mail by Alex Batchelor of Royal Mail

Sponsored by: 

• Aramax International for its SHOP&SHIP mailbox system  

The shop and ship service conceived and developed by Aramex has filled a huge void in the provision of delivery centres, especially in the Middle East.  Their innovative solution for customers of online retailers demonstrates how a customer-centric company can influence positively service performance, business growth and significant reduction in costs for the customer.  The attention to customer needs greatly impressed the judges.
 

The 2007 World Mail Award for Retail was presented to Camille Nasrallah

 of Aramax International by Gary Coyle of Triangle Management Services

Sponsored by: 

• Denmark Post for its GIS route planning system

We selected the Demark Post GIS Route Planning System as we felt this was an example of GIS technology being applied to deliver real benefit.  The possibilities in terms of route optimisation and efficiency are significant.  We also liked the fact that this could also help tackle the environmental agenda.
 

The 2007 World Mail Award for Technology was presented to Mogens Madsen

 of Denmark Post by Steve Winter of Intermec Technologies

Sponsored by:

• Saudi Post for the creation of NAQEL

Saudi Post partnered with Hala Express to create NAQEL and transformed into a world class logistics company.  NAQEL became the largest land logistics network adding value to 6000 cities, towns and villages.  Saudi Post realized a 30% cost saving and achieved a reliable delivery service for its customers.

The 2007 World Mail Award for Transformation was presented to Usamah Altaf of Saudi Post

by Dennis Stoker of IBM