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Corporate Social Responsibility |
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The 2006 winner is:
This new award proved very
difficult to judge. The panel would like to acknowledge the strong
commitment that the South African Post Office and the Brazilian Post have
shown for their rural communities and wider economy. In particular, the
Brazilian initiative to provide nearly 5 million new bank accounts for the
low-income population was extremely well-documented with very strong
results.
In the end, the decision was between two very
good examples of Corporate Social Responsibility. One of the first in the
postal industry to embrace this concept was TNT who still set the benchmark
for everyone else. However, the panel have chosen to give the award this
year to a company that is facing many other business pressures but is still
placing a high focus on, to use their words, “doing the right thing for our
people, our business and the communities in which we operate”.
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The 2006 World Mail Award for Corporate Social
Responsibility was presented to Dr Steve Boorman of
Royal Mail by Dr. Monika Wulf-Mathies of Deutsche Post World Net |
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Customer Service |
Sponsored by: |
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The 2006 winner is:
Through a combination of
the intelligent and effective use of modern technology, greatly improved
functionality and accessibility to its bulk mail services, the winning
entrant has delivered a true and sustained benefit of considerable value
to the businesses that use the post and to the company itself.
The customer take-up rate is particularly impressive as are the
efficiencies that have been introduced.
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The 2006 World Mail Award for Customer Service was presented to Khutso
Mampeule of
South African Post Office (left) by Brendan Timmins of Innovapost |
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e-Commerce |
Sponsored by: |
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The 2006 winner is:
The use of the web to
develop services beneficial to both the post and the consumers has a
growing business justification. The winning submission for this award is
creating new customers that would not otherwise exist in the postal
market. The development connects system-wide customers to specialised
producers using pathways within its own delivery system.
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The 2006 World Mail Award for e-Commerce was presented to Jae-Bum Lee of
Korea Post (centre) by Nigel Ashton of Triangle (right) |
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Industry
Leadership |
Sponsored by: |
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The 2006 winner is:
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Mr John Potter, Postmaster
General & Chief Executive Officer, US Postal Service.
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The 2006 World Mail Award for Industry Leadership was presented to John
Potter of
US Postal Service (via video) by Michael J. Critelli of Pitney Bowes and
David Treworgy of IBM |
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Innovation |
Sponsored by: |
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The 2006 winner is:
The winning entry was
selected as it is multinational and moves the postal market forward. The
judges felt this was an innovation that was practical and could add real
value to posts in developing countries. This improves customer access to
postal services and that is key to the future of this market.
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The 2006 World Mail Award for Innovation was presented to Kalle Tarien of
Estonian Post (centre) by Abdulla Al Fan of Emirates Post (right) |
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People Management |
Sponsored by: |
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The 2006 winner is:
The winner of this category has recognised the crucial importance
of engaging their staff fully and have demonstrated this with
comprehensive programmes of training, involvement, talent management and
the creation of a new company culture in which employees are motivated to
focus on quality, continuous improvement and customers. We believe this is
a strong basis for business growth and sustainability for the future. The panel was
also impressed
with the outstanding performance of Post Denmark which has, for a long time,
been a leader in this field.
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The 2006 World Mail Award for People Management was presented to Ildikó
Szűts of
Magyar Posta (left) by Ken McKeown of the UPU on behalf of Australia Post |
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Quality |
Sponsored by: |
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The 2006 winner is:
The Quality award is all
about the ability to introduce, enhance or deliver substantial mail
quality improvement.
The winning submission works to build a model on behalf of not only its
sponsoring economy but also on behalf of other countries in the region.
The judges felt that the winner addressed all the points of the Quality
Award criteria.
The judges would like to make a special mention to Saudi Post Corporation
with regards to their RFID implementation. The committee was “impressed
and excited” and look forward to this development next year.
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The 2006 World Mail Award for Quality was presented to Ali Mohd A.A. Al
Maadeed of
Qatar Post (left) by Rudy van Rillaer of Spring |
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Security |
Sponsored by: |
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The 2006 winner is:
Throughout a three year
period, this postal organisation experienced a significant increase in
armed robberies and thefts at their retail units. During one of the
robberies a postal employee was badly injured by the criminal in his
efforts to obtain the day’s receipts.
These incidents had a very negative impact on the staff and also the
postal customers.
The post subsequently conducted a risk analysis and devised a
multi-faceted solution which consisted of the installation of enhanced
technical surveillance equipment, procedural changes in cash handling and
remittances and an in-depth employee training program.
As a result of the efforts of this postal organisation’s Security
Department, the number of incidents has been dramatically reduced.
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The 2006 World Mail Award for Security was presented to Palle Juliussen of
Post Denmark (centre) by Paul Barton of Royal Mail |
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Technology |
Sponsored by: |
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The 2006 winner is:
The winner of the
Technology Award was selected because the judges felt that they had used
technology to get integration across the breadth of their business to
establish a platform for improving customer service and delivering
internal business benefit. We have talked about integration across
pipelines and this entry achieves it.
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The 2006 World Mail Award for Technology was presented to Jae-Bum Lee of
Korea Post (left) by Michel Matlega of Intermec Technologies |
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Transformation |
Sponsored by: |
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The 2006 winner is:
From its starting point
just over three years ago, the winning company has dramatically
transformed itself into a high-performing, motivated and well-regarded
postal business.
The judges were impressed and persuaded by the comprehensive nature of the
reform that, on all measures, has succeeded - for example, quality,
revenue, profitability, costs and customer satisfaction.
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The 2006 World Mail Award for Transformation was presented to Peter Somers
of
Belgian Post International (centre) by Cathy Rogerson of IBM |
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Triangle would like to congratulate all of our Award winners and thank all
of our sponsors.
Next year's awards will be presented on 21 May 2007 in London. For further
information about applications, please contact
tiffanie.bromham@triangle.eu.com. |
