Sponsored by:
 

The 2005 winner is:

• USPS for its address changes services made easy to use through multiple channels

Accurate, reliable mailing addresses are critical to the mail business. The redesigned USPS change of address system provides people on the move with a convenient, easy to use and value-added services. Commercial mailers also benefit by gaining easier access to address changes.
 

The 2005 World Mail Award for Customer Service was presented by Mr Brendan Timmins of Innovapost

The award was received by Mr Charles E Bravo of the
USPS

Sponsored by:

The 2005 winner is:

• USPS with IBM for its Click-N-Ship online application for creating domestic and international shipping labels

All of the applications show interesting developments in e-Commerce within the mail industry and re-inforce the efforts taken by the industry to define its value in the new world of e-Commerce.

Special mention is made of the Tunisian Post application which shows its broad strategic approach to e-Commerce in the African and Arab market is proving very successful for its business. The jury also wished to pay tribute to Tunisian Post for its efforts together with UPU to share the experience with other organizations in Africa and the Middle East.

However, the panel feels that this year’s winner demonstrates a clear acceptance by the market of its application, and shows how a postal e-Commerce solution can benefit the ultimate users of mail services, as well as the core business of the postal sector - a nice bridge between electronic and physical worlds. This was achieved in a market with much competition.
 

The 2005 World Mail Award for e-Commerce was presented by Mr Paul Jackson of Triangle

The award was received by Mr Charles E Bravo of the
USPS

Industry Leadership
 

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A special panel of distinguished judges determined the winner of this award from the nominations received.  A shortlist was not published for this category and the winners were announced on the night.

The 2005 winner is:

• Helge Israelsen, Chief Executive, Post Danmark

The 2005 World Mail Award for Industry Leadership was presented by Mr Luis Jiminez of Pitney Bowes and Mr David Treworgy of IBM Business Consulting Services

The award was received by Mr Helge Israelsen

Sponsored by:

The 2005 winner is:

• USPS for its Intelligent Mail®, offering tracking and special services through advanced barcodes

There were 27 entries for the Innovation Award, submitted by a wide range of large and small organizations, ranging from narrow technological innovations to broad service changes.

The panel selected an entry which has the potential to realise the full traceability of mail items, thus driving up reliability and providing a platform for value added services and revenue growth. It also has the potential to be extended throughout the global postal family.
 

The 2005 World Mail Award for Innovation was presented by Mr Erik van Dort of Capgemini

The award was received by Mr Charles E Bravo of the
USPS

Sponsored by:
 

The 2005 winner is:
 

• Correios de Portugal for its Correio Verde (Easy Mail) size based mail product, offering “No stamp, no wait, no queue”

Correio Verde (Easy Mail) is a pre-paid, size-based product that offers convenience and ease of use to customers within a simple colour-coded product line-up.

An extensive marketing campaign resulted in large increases in mail volumes and revenues as well as a huge product awareness.
 

The 2005 World Mail Award for Marketing was presented by Mr Nigel Ashton of Triangle

The award was received by Mr Nuno Alves da Silva of Correios de Portugal

Sponsored by:

The 2005 winner is:
 

• TNT Financial Services for its Hub and Spoke internal mail solution, transforming the mail service to the Royal Bank of Scotland Group

There were two very close contenders for this year’s Quality Award – one focused on an outstanding example of improvement in quality of service for a major customer and the other a broad-based programme to improve the quality of mail services across the country.

The panel would like to encourage Australia Post as one of these two contenders to re-submit its Bulk Mail Partner Programme entry next year when it will have had a longer period to demonstrate the quality improvements achieved.
 

The 2005 World Mail Award for Quality was presented by Mr Iain McLure of Spring

The award was received by Mr Simon Allsebrook of TNT

Sponsored by:
 

• USPS for its multimedia prevention initiatives to protect and educate American consumers

The winning applicant demonstrated strong consumer protection whilst maintaining confidence in the integrity of the mail channel.

Through a linked multi-media campaign comprising newspaper and magazine advertisements, direct mailings, public service announcements by well-known personalities, poster displays in 38,000 locations, national and local press events, internal and external messaging via websites and production and distribution of fraud prevention DVDs.

This administration has raised awareness and provided education concerning a variety of frauds where the post may be used as a medium for fraudulent propositions in which the postal service could be tarnished by such activities.

The country’s president said “This project is an excellent example of co-ordination among the Federal Government’s Consumer Agencies.
 

The 2005 World Mail Award for Security was presented by Mr Colin Beesley of Royal Mail

The award was received by Mr Charles E Bravo of the
USPS

Sponsored by: 

• Kiala for its redesigned Collection Point parcel delivery system

This year’s award was very difficult for the panel to judge, however one application shows a clear market advantage to the user of the technology.

It addresses specific issues in the mail industry with the efficiency and flexibility of last mile delivery, cost of returns and demonstrates transferability by launching in a number of countries.
 

The 2005 World Mail Award for Technology was presented by Mr John Klinker of Intermec

The award was received by Mr Denis Payre of Kiala

Sponsored by:

• Correos De Chile for successful change in the operating system of the express post mail in Chile

In 2001, the Board of this organization recognized it faced serious structural, financial and quality issues. As a result they undertook a serious, long-term program of transformation. That programme has been characterized by:

· Visionary leadership
· An experienced partner
· A focused enterprise – a wide program that involved a broad degree of change and all of this undertaken in:
· A difficult operating and cultural environment

After 4 years of effort, this applicant has produced demonstrable quality and financial improvements, a motivated workforce and growing customer satisfaction. We are pleased to present the transformation award to Correos De Chile.

 

The 2005 World Mail Award for Transformation was presented by Mr Michael Coughlin of Accenture

The award was received by Mr Jose Luis Mardones of Correos de Chile