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The 2004 winner is:

• South African Post Office for its Code of Conduct Crime Awareness Campaign

Recognising that criminal activity has a significant detrimental impact on quality of service and customer confidence, this postal operator created an aggressive educational programme for distribution throughout their organisation.

Presented, often by the CEO in person, this campaign was successful in combating crime by creating awareness amongst its employees and furthering a code of ethical conduct. It also induced a change in employees mindset, attitude and behaviour towards both crime prevention and valuing the organisation as a whole.
 

The 2004 World Mail Award for Security was presented by Mr Colin Beesley of Royal Mail

The award was received by Mr Hendrik Vos of the
South African Post Office

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The 2004 winner is:

• Masterlink Express for its Cash On Delivery service

Masterlink Express's Cash On Delivery Service demonstrates clear evidence of improved quality of service for senders and receivers alike. It provides clear customer focus by combining a traditional service with modern IT systems.
 

The 2004 World Mail Award for Quality was presented by Dr Hans-Dieter Petram of Deutsche Post

The award was received by employees of Masterlink Express

Enterprise
 

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The 2004 winner is:

• Jersey Post for its launch of Jersey Post Logistics

The Enterprise award is designed to highlight a significant advance made by a firm over the previous 12 months.
The award reflects an entrepreneurial initiative and a significant development in business process. The award celebrates a good idea, that was well implemented and demonstrated a business success.

Jersey Post is a small firm which took advantage of a market opportunity and implemented its business plan successfully.
 

The award was received by employees of Jersey Post

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A special panel of distinguished judges determined the winner of this award from the nominations received.  A shortlist was not published for this category and the winners were announced on the night.
 

The 2 winners for 2004 are:  Elmar Toime and Graeme John
 

The 2004 World Mail Award for Industry Leadership went to 2 individuals in 2004. The Awards were presented by Mr Michael Critelli of Pitney Bowes and Mr David Treworgy of IBM Business Consulting Services

The award was received on behalf of Mr Graham John, by Mr Stephen Walter of Australia Post

The Award was received by Mr Elmar Toime, formerly of New Zealand Post

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The 2004 winner is:
 

• DHL and KEBA AG for their B2B/B2C last-mile solution PACKSTATION

The judges were impressed with the quality of the entries for the Innovation award and found difficulty in reaching a final decision on the winner, with the top two entries being particularly close.

The judges finally decided that the winning entry was one which has successfully designed and implemented a last mile solution. This followed a careful programme of proof of concept, piloting and roll-out which has clearly demonstrated delivery improvements, cost reduction and revenue growth. It has been implemented in several major cities and is now being rolled out across Germany.
 

The 2004 World Mail Award for Innovation was presented by Mr Erik van Dort of Capgemini

The award was received by employees of KEBA AG

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The 2004 winner is:
 

• USPS for its Simple Steps coaching tool

In a close contest, the winning entry was chosen because of its simplicity. Because of its focus on the very important growth area for its core business (direct mail) and its vast potential for use in other countries. Applicable at international, national and local levels, the Simple Steps coaching tool has introduced new customers and generated new mail growth.
 

The 2004 World Mail Award for Marketing was presented by Mr Neil Jackson of Triangle Management Services

The award was received by Ms Jane Dyer of United States Postal Service

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• Australia Post for its transformation of the post

Australia Post has successfully transformed themselves from an old-fashioned slow moving bureaucracy (their words) to an organisation that has achieved excellent results across the full range of key measures. They have done this on a sustained basis for over a decade, in service quality, prices and financial results.
 

The 2004 World Mail Award for Transformation was presented by Mr Michael Coughlin of Accenture

The award was received by Mr Stephen Walter of Australia Post

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• Masterlink for its Tailor Made Cash on Delivery service

Masterlink Express have successfully turned an old product into a highly successful solution to a difficult business problem. Cash on delivery is making a comeback in countries like Poland because it is low cost, customer centric, end-to-end solution that benefits distributor and customers alike.

The judges were impressed by its usability, robustness and consistent growth record over several years.
 

The 2004 World Mail Award for Customer Service was presented by Mr Chris Brennan of Innovapost

The award was received by employees of KEBA AG

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• South African Post Office for its Paymaster to the nation scheme

The Paymaster to the nation scheme is a winning solution which has been innovated for a company turnaround and it has provided steep changes in the South African Post Offices business.

It has a high potential and a pervasive impact to society and combines a number of technologies. It also has the potential to bridge the digital divide.
 

The 2004 World Mail Award for Technology was presented by Mr John Klinker of Intermec

The award was received by employees of the South African Post Office

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• Borderfree (a division of Canada Post) for its Borderfree for Merchants

Borderfree was chosen because of its internet enabling efficient cross border parcel delivery, and the fact that it is easily integrated to online sellers and readily transferable to other markets.
 

The 2004 World Mail Award for e-Commerce was presented by Mr John Foreman of Triangle Management Services

The award was received by Mr Jurgis Vilis of Borderfree (a division of Canada Post)