2003 Awards Ceremony
Winners

(Please click on any of the photographs to view larger images)
 

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The 2003 winner is:

Canada Post, for its Online Business Centre.

Canada Post received this recognition for using the Worldwide Web to create an end-to-end business system that offers commercial customers convenient services to help them complete business transactions online. Through the On-line Business Centre, a secure e-business environment, Canada Post customers can access four online self-service areas: a products and supplies ordering service, an account management system, an e-shipping tool and online tracking tools. The judges decided that Canada Post had truly leveraged the power of the internet and provided a solution that met and satisfied many of the criteria set for this award.

The 2003 World Mail Award for Internet Commerce was presented by 
Mr Michael Coughlin, Associate Partner of Accenture

The Award was received on behalf of Canada Post by 
Mr Chris Brennan, CEO of Innovapost

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The 2003 winner is:

Posten Sverige AB, for its handwritten digital postcards using Anoto technology.

The judges felt that this entry was truly innovative as it brought together the historical basis of postcard writing with a new communication media. Posten Sverige have enabled customers to write real postcards, with a digital pen, which are then transferred to a printed postcard by internet or mobile phone. Whilst not yet launched, the judges believe that this innovation has excellent potential and will benefit from the involvement of additional postal partners.

The 2003 World Mail Award for Innovation was presented by 
Mr Erik van Dort, Head of Global Distribution, Cap Gemini Ernst & Young

The Award was received by 
Mr Börge Österholm, Senior Vice President & Managing Director, Posten Sverige AB

Enterprise

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The 2003 winner is:

Correos de Costa Rica, for its transformation and branding.

Correos de Costa Rica has implemented a comprehensive and successful programme of change over the last few years.  They have achieved increased revenues and profitability and substantially improved quality of service.  The judges felt that the organisation now has a corporate structure independent of government, is self-financing, and provides a role model for the turnaround of a postal operator in a developing country.

The 2003 World Mail Award for Enterprise was presented by 
Mr Theo Jongsma, Chief Executive Officer, Spring

The Award was received on behalf of Correos de Costa Rica by 
Mr Guillermo Rojas

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The 2003 winner is:

Australia Post, for its customer barcoding.

Australia Post has introduced a programme that provides real value to customers through lower mailing costs, greater service quality and simplified mailing procedures.  Building on the best practices of other Posts, involving mail users and additional groups, they have delivered exceptional and industry leading customer service.

The 2003 World Mail Award for Customer Service was presented by 
Mr Chris Brennan, CEO of Innovapost

The Award was received on behalf of Australia Post by 
Mr Ken McKeown, Director, Communications and Postal Markets, Universal Postal Union

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The 2003 winner is:

KLM

Triangle carried out research using a range of different criteria including: service, timing, value add and cost. From the findings, 65% of the postal operators surveyed, listed this year's winner as being one of their primary carriers, and 46% of those who used this carrier voted it as the best air mail carrier. A total score of 20.9, made KLM this year's winner.

The 2003 World Mail Award for Airmail Carrier of the Year was presented by 
Mr Klaus Knappik, Chairman of the Management Board, Deutsche Post Global Mail GmbH

The Award was received by 
Mr Jacques Maarschalk, Senior International Sales Manager, KLM Cargo

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Deutsche Post, for its marketing campaign aimed at the Turkish ethnic community in Germany.

This was a well thought through niche campaign exploiting an undeveloped sector. Deutsche Post increased public awareness of the value and effectiveness of mail through a comprehensive targeted marketing campaign.  A response rate of 25% and a 10% increase in volumes testify to the success of the campaign.

The 2003 World Mail Award for Marketing Campaign of the Year was presented by 
Mr Robin Parr-Davies, Head of Research & Consultancy, Triangle Management Services Ltd.

The Award was received by 
Mr Klaus Knappik, Chairman of the Management Board, Deutsche Post Global Mail GmbH

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The 2003 winner is:

Special Mail Services Ltd., for its Fraud Forum.

Special Mail Services handles in excess of 1 million items a month to over 25 million addresses and securely delivers credit and debit cards to virtually every UK based financial institution.  The judges felt that they had adopted innovative approaches to fraud prevention. They have conservatively saved financial institutions over £1million and successfully shared best practice in the Fraud arena.

The 2003 World Mail Award for Security was presented by 
Mr Uwe Doerken, Chief Executive Officer, DHL

The Award was received by 
Mr John Ivers, Chief Executive Officer, and Mr Sean Roberts, Fraud Forum Manager, Special Mail Services Ltd.

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The 2003 winner is:

Bearbox, for its intelligent consumer delivery boxes.

Through the introduction of an innovative wireless solution to an age-old problem, Bearbox won the votes of the judging panel. Their simple, but innovative, solution to combining product delivery and its receipt in the same place, at the same time, showed excellent use of technology with benefits to both recipient and the shipper.

The 2003 Award for Technology was presented at the StreamServe UK Office by 
Mr Nick Earle, Chief Executive Officer, StreamServe Ltd (right) and Mr John Foreman, Triangle Management Services Ltd (left)

The Award was received by Mr John Hale, CEO and Mr Steve Court, Business Development Manager, Bearbox Ltd.

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A special panel of distinguished judges determined the 2003 winner of this award to be:

Dr. Klaus Zumwinkel, President & CEO, Deutsche Post AG.

The climax of the evening was the presentation of the Industry Leadership award to Dr Klaus Zumwinkel. A top panel of global industry figures judged the winner of this award, which serves to recognise the exemplary leadership of an individual or the collective accomplishment of an organisation in advancing the postal and mailing industry.

Dr. Zumwinkel's leadership has transformed Deutsche Post into an international leader in Postal and Logistics services. He drove the company's transformation through an aggressive acquisition strategy, new technologies and service standards, and the organization's initial public stock offering. Dr. Zumwinkel has clearly played a critical role in shaping the future of the industry.

The 2003 Award for Industry Leadership was presented by (from left) Mr Michael Crew, Professor, Rutgers University
Mr Michael Critteli, Chairman & CEO of Pitney Bowes, 
Mr Thomas Leavey, Director General of the Universal Postal Union and
Mr David Treworgy, Partner of IBM Business Consulting Services,

The Award was received on behalf of Dr. Klaus Zumwinkel by 
Mr Uwe Doerken, Chief Executive Officer, DHL