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2001 Awards Ceremony
Winners
        
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Internet Commerce |
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The 2001 winner
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Parcelforce
Worldwide
The Award is given for an
Internet
service that enables businesses to reach global markets
with their products and services, providing a complete end-to-end
process for the client and a healthy increase in revenues both for the
retailers and for our winner Parcelforce Worldwide for
worldofshopping.com
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Innovation |
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The 2001 winner
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United States
Postal Services The
Award is given for a system that provides tracking on letter post items,
allowing customers end-to-end information on efficient mail flows almost in real
time (the winner is) United States Postal Service for its CONFIRM system.
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Customer Service
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The 2001 winner
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Japan Post
The Award is given for an information system
that enables customers to access both target times and actual tracking of
packages and express mail in real time both via the internet and from mobile
phones. The high penetration of mobile phones in the winner’s country has
meant that this development has provided a very large increase in customer
service and satisfaction. |
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Airmail Carrier of the Year
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The 2001 winner
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KLM
Cargo
The Award goes to the airline which
achieved top or second place in all the specific service criteria. Its
payload availability and ability to solve problems were without par and two out
of every three postal operators named it the best. |
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Marketing Campaign of the Year
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The 2001 winner was:
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Deutsche Post Global
Mail
The Award is given for a highly visible
promotional campaign in the USA leading to an estimated revenue growth of 10%
and greatly reduced costs in sales lead generation – Deutsche Post Global Mail. |
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e-Messaging
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The 2001 winner
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British Forces
Post Office Agency
The Award is given for a one-to-one hybrid
mail system which has effected a tremendous improvement in communication between
service personnel and their families and friends back home especially to and
from locations where a normal postal infrastructure is curtailed or absent –
British Forces Post Office Agency. |
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