Award Categories
 

The award categories for 2005 are:

Customer Service, e-Commerce, Industry Leadership, Innovation, Marketing, Quality, Security, Technology, Transformation
 

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This award is for mail operators who deliver exceptional and industry-leading customer service or for operators who have made significant improvements in customer service in the past year. Customer service does not relate to the basic mail services but to the quality and ease of interaction between customers and their mail operators; and to the effective, flexible and friendly way that queries and problems are solved. The judges will seek quantification of the degree and rate of improvement.

Sponsorship available
 

This category focuses on initiatives that exploit the power of the Worldwide web as a communications and business medium. Nominations and applications will be accepted for developments that use internet technologies to deliver value to stakeholders in the mail industry. Applications are not limited to public internet sites and may, for example, include the use of internet technology for inter-organisational collaboration, for e-messaging, trading or other commercial functions. Applicants must be able to demonstrate that benefits are delivered to the ultimate users of mail services and that the functionality of the technology can be translated to other related areas (geographic or functional) of the mail industry.

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Introduced in 2003, the Industry Leadership Award recognises the exemplary leadership of an individual in advancing the postal and mailing industry. Such industry leadership is most likely to be innovative, unique, an industry ‘first’ or celebrate a long and sustained record of management. Such a record may have been established in a variety of ways and over a period of more than one year, not necessarily during the preceding year, but fairly recently.

A special panel of distinguished judges will determine the winner of this award.

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This category is for new ideas and initiatives, whether technology related or not, that deliver value to mail users. The outcome of the initiative could, for example, deliver new or improved services or make existing services easier to use or access. Innovations leading to cost reduction can be included, provided that it can be demonstrated that the benefits of the reductions are shared with mail users. The judging panel will seek to understand in each application the degree of innovation in terms of breadth (ie quantity of customers), depth (ie magnitude/impact), its transferability and the likelihood that benefits will be realised.

Sponsorship available

This award is for mail companies in both the public and private sectors that have contributed to the increased public awareness of mail delivery through creativity and positioning.  The judging panel will look for proof of such increased awareness; for example, proof of increased cross border traffic generated will be highly regarded.

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The integrity of mail quality is increasingly important as networks become more competitive. This award is designed to highlight worthwhile initiatives that help the customer identify and recognise best practice in terms of delivering mail quality. The judges will be seeking clear evidence of examples of new products or initiatives that have enabled mail companies to introduce, enhance or deliver substantial mail quality improvement.
Applications are invited from organisations of any size in any part of the world, and the judges will recognise quality in the framework of the country from which the application has been submitted.

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Mail security is of paramount importance. Drug smuggling is a global problem. Fraud arising from internet commerce is increasing exponentially. Aviation safety must be protected. Operator internal controls must be robust. Criminals will always try to be one step ahead of security measures. This award is aimed at the mail operators, security organisation or supplier who, in the view of the panel, has done the most in the past year to assist detection and/or prevention of crime or fraud in the postal process.

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The successful application of technology has become a significant feature in gaining competitive advantage. This award seeks to identify situations where the implementation of technological solutions has brought clear market advantage to an organisation operating in or allied to the international or domestic mail industry, whether they be private or public operators, suppliers or ancillary service providers. Such competitive advantage can be derived from improved service quality, cost reduction or enhanced product features. The judging panel will expect evidence of the distinct advantage(s) gained by use of the technology in question.

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This award is for postal organizations that have undertaken considerable change with a focus on meeting its mission and bottom line results. This includes; transforming the role of post office to ensure profitability, rationalization of the network, optimisation of labour and equipment resources, new labour agreement and outsourcing on non-core areas. The judges will look for a postal administration which has transformed itself deeply and broadly with a real impact as measured by the outcome. They would not consider "hype" or discussion of change with little action. The basis would be on execution and result of pervasive change and on the application of private sector leading practice in transformation and operating efficiencies. Speed of change, scale of change and best use of resources will be of prime interest to the judging panel.

For further information on the Awards please email
Nigel Ashton
or telephone +44 (0)870 950 7900