World Mail Awards

Post Danmark

The winning entry demonstrates a commitment to overcoming operational constraints to deliver improved customer service. It is a new concept that has the opportunity to add value to the sender, receiver and postal operator and the platform is something that can be applied in any international market.

The Winner is Post Denmark for Geozones

Shortlist

Post Danmark
Geozones - Tailormade Targetting. Recognising the constraints that their current unaddressed mail products offered to their customers, Post Danmark developed Geozones. The Geozones system allows customers to flexibly target their unaddressed direct mail to customer profile and removes the restriction of having to structure mailings by entire delivery routes. This enables better targeting and improved response rates.

Bank Pocztowy
Quick cash loan - credit in a flash. The quick cash loan service allows Bank Pocztowy to grant cash to customers within fifteen minutes of application without the need for the customer to fill out any forms. The process takes on average twelve minutes with the record being four minutes from submitting the application to the payment of monies.

Earth Class Mail
Earth Class Mail and Swiss Post - internet powered postal mail and remotely accessible addresses. Earth Class Mail and Swiss Post have developed an internet powered postal mail system that allows customers to manage their mail online. The use of automated scanning and data capture and a bar code system allow this service to be offered throughout remotely accessible locations on a scalable basis.

Maileva
Maileva Model and SICLA subsidiary of the French La Poste Group, Maileva is an on-demand document management organisation it enables the automatic handling of the entire document and mail chain, thus improving performance in terms of quality, lead times and response times. The service is available via the internet and on-demand.

Royal Mail
Mobile Worker Implementation of the mobile worker solution has allowed Royal Mail to offer a distribution centre to doorstep scanning service to its customers. This has allowed the business to increase market share in key markets, reduce the price of some tracked products, improve quality of service and improve staff morale.

Judging criteria

The successful application of technology has become a significant feature in gaining competitive advantage. This award seeks to identify situations where the implementation of technological solutions has brought clear market advantage to an organisation operating in or allied to the international or domestic mail industry, whether it is a private or public operator, supplier or ancillary service provider. Such competitive advantage can be derived from improved service quality, cost reduction or enhanced product features.