World Mail Awards

Royal Mail

The winner has made a successful strategic decision to invest in technology to improve traditional door to door postal delivery services. The new programme positively impacts multiple business areas and sets the stage for future commercial growth in higher margin parcels. Please join me in honouring Royal Mail for their mobile worker transformation.

Shortlist

Royal Mail
To compete in the tracked product marketplace, Royal Mail enhanced its end-to-end tracking capability by equipping the field workforce with wireless technology and investing in parcel scanning equipment at distribution centres. The investment led to increased sales, greater customer choice, improved working environment and reduced costs while improving quality and customer satisfaction.

Swiss Post
Customer can now select, order and pay for PostShop products in any retail postal office, or online, and receive it at their home, within 48 hours, free-of-charge. Customers can choose from a larger array of products and the post can centralise distribution and increase revenue from non-postal products.

LibanPost
Faced with multiple cultural challenges and competition from courier companies, LibanPost chose to increase revenue by modernising the retail network, offering a variety of new services and products. Satisfied commercial and retail customers can now choose from a diverse selection of added value mail services that meet their personal requirements.

India Post
Retail Post, a new initiative focused on convenient utility, retail, insurance, micro-financing and government services, brings a new revenue stream and positions the post as a key player in socio-economic development of the nation. Customers are satisfied with a one-stop shop the post has a new image with increased revenues.

Judging criteria

This award will be made to the post office network that has, in the view of the judges, successfully implemented a significant retail transformation programme that has had a measurable and enduring effect across its business spectrum. Applicants must demonstrate an impact across a number of key business dimensions. These would typically include, but are not restricted to, improved customer service, product development, cost reduction, or improved financial returns. The judges will also look for evidence of the use of retail technology and will take due regard to the degree of modernisation and originality.