World Mail Awards

Lyngsoe Systems

The winner of the Quality awards enables postal operations in more than 20 countries to analyse reports and monitor their day to day operations. By identifying bottle necks in real time, service improvements can be implemented almost immediately. Let’s honour Lyngsoe Systems as the 2009 Quality award winner.

Shortlist

Lyngsoe Systems
The quality of Service Monitor software solution enables postal operators in 20 countries to analyse, report and monitor day-to-day operations. The documented service statistics help drive performance improvements for both domestic and international mail while instant monitoring allows immediate insight into problem areas.

Swiss Post
Smart Mobile Worker is real-time technology that gives truck drivers the latest logistics information resulting in increased efficiency, improved fulfilment, and a higher level of quality. The transformation from paper to digital was accomplished in record time and with minimal disruption resulting in noticeable improvement in quality after just a few weeks.

Post Danmark
Unaddressed mail marketing has another new tool from Post Danmark called Geozones. A country-wide household file database is updated weekly with address changes providing marketers with the ability to target individual addresses rather than entire postal routes. Once the Geozone is created it can be reused for the next mailing, even if the route changes.

Judging criteria

The integrity of mail quality is increasingly important as networks become more competitive. This award is designed to highlight worthwhile initiatives that help the customer identify and recognise best practice in terms of delivering mail quality. The judges will be seeking evidence of examples of new products or initiatives that have enabled mail companies to introduce, enhance or deliver substantial mail quality improvement. Applications of any size in any part of the world and the judges will recognise quality in the framework of the country from which the application has been submitted.