World Mail Awards

Post Danmark

This winner has taken advantage of existing technology and deployed it in such a way that it delivers significant improving in customer services to both senders and receivers while reducing manual effort and increasing quality of delivery.

The winner is Post Danmark for its Electronic Mover Information.

Shortlist

Post Danmark
Electronic Mover Information is a free service to mailers replacing a manual system, which was labour intensive, inefficient, costly and caused needless delays in delivery. The new system has improved service and quality for senders and receivers as well as reduced costs for Post Danmark. A win-win for everyone!

Swiss Post
To respond to the accessibility and service needs of its' customers, Swiss Post now offers many services at vending machines and via the internet. Monthly, over 50,000 customers access a user-friendly, 24/7 virtual post office counter to order products, change addresses and quickly find answers to queries for track & trace and business hours.

DHL Global Mail
This Direct Marketing toolkit continues to expand its scope and provide customers with target-specific information to ensure success in the planning and implementation of international marketing. Since 2003, the study has increased in depth and breadth. More and more customers find the information relevant and the tools user-friendly.

Judging criteria

This award is for mail operators who deliver exceptional and industry-leading customer service or for operators who have made significant improvements in customer service in the past year. Customer service does not relate to the basic mail services but to the quality and ease of interaction between customers and their mail operators; and to the effective, flexible and friendly way that queries and problems are solved.

The judges will seek quantification of the degree and rate of improvement.