
Revenue protection and the accurate counting of mail has been an issue for this industry for many years. Through the application of laser technology and the development of sophisticated algorithms, this organisation has developed a truly innovative solution which is both effective and practical.
The winner of the technology award is NeoPost.
This service is focused on improving delivery performance while reducing CO2 emissions by focusing on intelligent dynamic route planning for the first and last mile. It allows the pick-up and delivery process to be more flexible enabling additional calls to be incorporated while on the move continually optimising the route.
This service has been designed to enhance the track and trace capability of the service which Canada Post provides to the Canada Revenue Agency (CRA). The RFID technology combined with barcode technology now gives the customer 100% real time visibility, a clear audit trail and confirmations of receipt.
The successful application of technology has become a significant feature in gaining competitive advantage. This award seeks to identify situations where the implementation of technological solutions has brought clear market advantage to an organisation operating in or allied to the international or domestic mail industry, whether it is a private or public operator, supplier or ancillary service provider. Such competitive advantage can be derived from improved service quality, cost reduction or enhanced product features.