Swiss Post

With it’s ”Swiss Post App” for mobile smart phones the Swiss Post demonstrates a fully customer oriented solution for using most services provided by the company. With it’s 150 000 downloads so far it is ”One of the Top Ten Apps in Switzerland”. Complete, easy to use, this is a good example of a Post demonstrating it is part of the Modern World.

The winner is Swiss Post

Highly Commended

Swiss Post for its Location Search tool

With it’s ”Swiss Post Location Search” the company provides a convenient solution to find location of offices, opening hours etc. A good value for e-commerce retailers and their customers, and can also be used for internal processes. A convincing solution, using modern technology it provides not only new value for customers but helps also in strengthening the brand of the company.

Sri Lanka for its “e-Pay” automation system development

With it’s application ”Inhouse Development” Sri Lanka Post demonstrates how it in the context of the country’s’ emerging economy and it’s challenges – uses internal resources and capacities to develop business and service in order to achieve improvement of performance and services of retail outlets.

Judging Criteria

This award will be made to the post office network that has, in the view of the judges, successfully implemented a significant retail transformation programme that has had a measurable and enduring effect across its business spectrum.  Applicants must demonstrate an impact across a number of key business dimensions.

These would typically include, but are not restricted to, improved customer service, product development, cost reduction, or improved financial returns. The judges will also look for evidence of the use of retail technology and will take due regard to the degree of modernisation and originality.