Post Danmark

With its new type of response card, which allows high flexibility – based on new barcode technology, Post Danmark has demonstrated how an innovative approach to a customer generated need can end up in great customer service as well as in new revenue streams.  An example of how the Postal Industry can develop new products! 

The award was presented to Post Danmark. 

Highly Commended

Canada Post Corporation for its RFID Secure Shipment Management Service

Canada Post demonstrates with it’s ”RFID Secure Shipment Management Service” how a close cooperation with a major customer in developing a more reliable tracking system, successfully using new RFID technology, provides not only better customer service, but also protects revenues for the customer as well as for Canada Post. 

Iceland Post for its “There is no harm in handling shipments with care”  campaign

Iceland Post demonstrates with it’s application ”There is no harm in handling shipments with care” how an internal campaign, using a powerful tool for communication, ”theme weeks”, results in better customer service, fewer complaints, lower costs and increased quality. Without changing routines or instructions, rather ensuring they are followed. A good example of how empowering people internally, using the companies core values, ends up in better customer service. 

Judging Criteria

This award is for operators who deliver exceptional mail quality and service, increasingly important as networks become more competitive.  The category highlights initiatives that help the customer identify and recognise best practice or those that have made significant improvements in service quality in the past year. The judges seek evidence of the quality and ease of interaction between customers and their mail operators and to the effectiveness with which queries and problems are solved. 

The judges will seek quantification of service levels and/or the degree and rate of improvement.